WhatsApp, website & voice AI assistants: Conversational AI

Assistants that talk to your customers the way your best team member would: on WhatsApp, on your website or over the phone, in the language your customer prefers.

Definition

What is conversational AI?

Conversational AI is software that holds natural conversations with people over chat, messaging or voice. Modern assistants use large language models to understand everyday language, answer from your own product and policy content, take actions such as booking an appointment, and hand the conversation to a person when needed.

Service

What we deliver

  • WhatsApp Business assistants for sales and support
  • Website chat that answers from your product and policy content
  • Voice agents for inbound calls and appointment booking
  • English, Hindi, Gujarati, Hinglish and other major languages
  • Smooth handover to your team, with the full conversation history

A good fit if

You answer the same questions every day, or you lose leads that arrive after hours.

Channels

WhatsApp Business APIWeb chatVoiceInstagram
Process

How we build a conversational assistant

01

Collect the real questions

We review past chats, emails and call notes to find what customers actually ask and which answers your team gives.

02

Build the knowledge base

The assistant answers from your approved product, pricing and policy content, so replies stay accurate and on brand.

03

Design the handover

We define when a conversation goes to a person, who receives it and what context they see.

04

Launch and tune

We start on one channel, review transcripts and fix weak answers before adding more channels or languages.

Illustrative example

What it could look like.

Imagine a clinic that misses calls and messages after hours. A WhatsApp assistant answers questions on timings and services, offers open appointment slots and books the visit. Anything medical goes straight to the front desk with the full conversation attached.

Where to start

Your first project, and when to skip it.

A good first project is one channel and one job, such as answering pre-sales questions on WhatsApp or booking appointments. Most first projects begin as a proof of concept lasting two to four weeks. See ways to work with us

If customers contact you rarely, or each conversation needs a specialist, a shared inbox and good templates will serve you better than an assistant.

FAQ

Conversational AI, explained.

Have a question we haven't covered?

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Which languages can the assistant speak?

English, Hindi, Gujarati, Hinglish and other major languages. The assistant replies in the language your customer writes in.

Do you use the official WhatsApp Business API?

Yes. We build on the official WhatsApp Business API, so your assistant runs on a verified business number.

What happens when the assistant can't answer?

It hands the conversation to your team with the full history, so the customer never has to repeat themselves.

Conversational AI

Start with a conversation.

Tell us about the process you want to improve. We'll recommend the simplest path to a result, and the first conversation is free.